E-commerce Return Rate Statistics in South Sudan (2026)

South Sudan's e-commerce sector is experiencing steady growth, with sales reaching approximately USD 150 million in 2026. The return rate of 12.5% indicates a relatively mature online shopping environment, especially considering the country's developing infrastructure. Electronics and accessories tend to have higher return rates, reflecting consumer preferences and product complexity. Retailers are investing in better logistics and customer service to reduce return costs and improve customer satisfaction.

The expanding user base of 2.4 million active online shoppers demonstrates increasing digital engagement. The average return cost of USD 25 per transaction highlights the financial impact on businesses, emphasizing the need for efficient return policies. As South Sudan continues digitalization, managing returns effectively will be crucial for sustaining growth and ensuring consumer trust in the e-commerce ecosystem.