E-commerce Return Rate Statistics in Slovenia (2026)

Slovenia's e-commerce sector is projected to reach €2.1 billion in sales by 2026, reflecting steady growth driven by increasing internet penetration and smartphone usage. The average return rate remains around 15%, with electronics and sports equipment having the highest at 18% and 17%, respectively. Consumers are increasingly expecting seamless return processes, which has influenced retailers to improve logistics and customer service.

The average refund time has decreased to 4 days, indicating advancements in logistics and payment processing. Mobile commerce now accounts for 68% of sales, emphasizing the importance of mobile-friendly platforms. As Slovenia's digital retail landscape matures, retailers are focusing on reducing return rates through better product descriptions, virtual try-ons, and enhanced customer engagement strategies.