Russia's e-commerce sector is rapidly expanding, with sales reaching approximately USD 85 billion in 2026. The overall return rate remains moderate at around 12.4%, reflecting improvements in logistics and customer service. Fashion items tend to have higher return rates at 20%, mainly due to sizing issues, while electronics see fewer returns at 8%. The average refund processing time has decreased to five days, enhancing customer satisfaction and loyalty.
The industry is increasingly focusing on streamlining return procedures, with 78% of customers expressing satisfaction with the process. Retailers are investing in better return logistics and clearer policies to reduce returns and improve consumer experience. As e-commerce continues to grow, managing returns efficiently will be vital for maintaining profitability and customer trust in the Russian market.