By 2026, Mauritius is expected to have a steadily increasing e-commerce return rate of about 8.5%, reflecting improved logistics and consumer awareness. The rapid adoption of digital payments, reaching 78%, supports smoother transaction processes, boosting overall online shopping confidence. The sector's estimated market value of ₹25 billion (USD 600 million) underscores growing consumer engagement in digital retail.
Mobile commerce continues to dominate, accounting for 65% of online sales, driven by widespread smartphone use. Customer satisfaction scores are high, averaging 82 out of 100, indicating positive consumer experiences. These trends suggest a mature e-commerce ecosystem with ongoing improvements in logistics, payment security, and customer service in Mauritius.