By 2026, Macau's e-commerce return rate has stabilized at around 8.5%, reflecting improved logistics and customer service. The total online sales reached HKD 12.3 billion, driven by increased smartphone penetration and digital payment adoption, with over 1.45 million residents shopping online. The average refund process takes just over four days, indicating efficient processing systems are now commonplace across local platforms.
Electronics continue to see the highest return rates at 12.3%, likely due to high consumer expectations for quality and specifications. Macau's e-commerce market is maturing, with retailers focusing on enhancing return policies and customer satisfaction. The rapid growth in digital commerce underscores Macau's transition into a more digitally integrated economy, essential for maintaining competitive edge in the region.