Lebanon's e-commerce sector is experiencing rapid growth, with an expected return rate of 12.5% in 2026, reflecting improved logistics and customer satisfaction. The total revenue from online sales is projected to reach $2.1 billion, driven by increased internet penetration and smartphone usage among Lebanese consumers. With around 3.4 million online shoppers, the market continues to expand, emphasizing the importance of efficient return policies and customer service.
The rise in mobile commerce, accounting for 68% of transactions, highlights Lebanon's shifting consumer behavior towards mobile devices. As e-commerce matures, businesses are investing in better return management to reduce costs and enhance user experience, which is crucial for maintaining competitiveness in the Lebanese digital economy.