In 2026, Jordan's e-commerce return rate stands at approximately 8.5%, reflecting improved logistics and customer service. The average return value is around JD 45 (USD 63), indicating moderate product return sizes. The return processing time has decreased to about 4.2 days, showing efficiency gains in logistics and customer support. Logistics costs for returns are averaging JD 12 (USD 17) per transaction, highlighting the ongoing investment in delivery infrastructure.
Customer satisfaction concerning return processes has risen to 78%, driven by streamlined return procedures and better tracking. Retailers in Jordan are focusing on reducing return times and costs, which improves overall customer loyalty and reduces operational expenses. As e-commerce continues to grow, the industry is expected to further optimize return management, balancing cost and service quality to meet increased consumer expectations.