Iraq's e-commerce return rate in 2026 is estimated at 8.5%, reflecting better logistics and increased consumer confidence. The total e-commerce sales are projected to reach approximately 5.4 trillion IQD, or 3.6 billion USD, showcasing rapid market growth. With nearly 24 million transactions this year, the digital retail sector is becoming a vital part of the economy. The average refund process takes just over four days, indicating efficiency improvements in logistics and customer service.
Mobile commerce's dominance, accounting for 65% of online sales, highlights the importance of smartphones in Iraq's digital economy. The growing volume of transactions and decreasing return rates suggest that consumers are becoming more comfortable with online shopping. As infrastructure and digital literacy improve, Iraq's e-commerce sector is poised for further expansion, providing new opportunities for local businesses and international retailers alike.