E-commerce Return Rate Statistics in Iran (2026)

Iran's e-commerce sector is rapidly growing, with an estimated USD 25 billion in sales projected for 2026. The average return rate of 12.5% indicates a relatively efficient logistics system but also highlights areas for improvement in customer service and product accuracy. Mobile commerce's dominance at 68% suggests consumers prefer shopping via smartphones, influencing return policies and user experience design.

Return processing times have improved, averaging 5 days, which helps maintain customer trust. The high satisfaction rate of 78% reflects positive consumer experiences despite logistical challenges. As Iran's digital economy matures, retailers are likely to implement more streamlined return processes, fostering sustained growth and consumer confidence in online shopping.