8.5%
Average e-commerce return rate
Percentage of shipped items returned by customers in Georgia.
$1.2 billion
Annual e-commerce sales
Total online sales generated within Georgia in 2026.
$102 million
Return processing cost
Estimated cost of processing returns across the e-commerce sector.
12%
Return rate for electronics
Proportion of electronic items returned by consumers.
78%
Customer satisfaction with returns
Percentage of customers satisfied with the return process.
With the rise in online shopping, Georgia has invested in better logistics and return infrastructure, reducing overall return costs. Customer satisfaction surveys indicate that most consumers appreciate hassle-free return processes, which boosts loyalty. As e-commerce continues to grow, businesses will need to refine their return policies further to stay competitive and meet consumer expectations.
Disclaimer: All statistics presented are 2026 estimates and projections based on industry trend analysis, historical data, and publicly available research. Individual data points may vary from actual figures.