The Democratic Republic of Congo's e-commerce sector is rapidly expanding, with an estimated $1.2 billion USD in sales projected for 2026. The return rate of 7.5% reflects increasing consumer confidence and improved logistics infrastructure. Electronics and home goods tend to have higher return rates due to product complexity and shipping issues, whereas fashion items are returned less frequently.
Despite growth, logistical challenges remain, affecting return processing times which average around 5.2 days. Efforts to streamline return processes and improve product descriptions could further boost customer satisfaction and reduce return rates, supporting the country's digital economy development. The rising number of online shoppers indicates a strong future for e-commerce expansion in DRC.