E-commerce Return Rate Statistics in Costa Rica (2026)

Costa Rica's e-commerce sector continues to grow rapidly, with projected sales reaching $1.2 billion USD in 2026. The average return rate of 8.5% indicates a slight increase from previous years, reflecting evolving consumer expectations and product varieties. The average return value of ₡15,000 CRC shows that customers tend to return mid-range priced items, especially in categories like clothing and electronics.

Efficient return processing times of around 4.5 days suggest improvements in logistics and customer service. Category-specific return rates highlight the importance for retailers to tailor their return policies, especially in clothing where the rate is notably higher. As the e-commerce market matures, balancing return rates with customer satisfaction remains a key challenge for Costa Rican online businesses.