8.5%
E-commerce Return Rate
Percentage of products returned by customers
USD 45 million
Total E-commerce Sales
Total online retail sales in 2026
USD 45
Average Transaction Value
Average value per online purchase
62%
Mobile Commerce Share
Proportion of transactions via mobile devices
73%
Digital Payment Adoption
Percentage of online shoppers using digital payments
In 2026, Comoros's e-commerce return rate stands at 8.5%, reflecting improving logistics and customer trust. The total online retail sales are estimated at USD 45 million, driven by increased internet penetration and smartphone use. Mobile commerce dominates, accounting for 62% of transactions, indicating a mobile-first shopping culture. Digital payments are widely adopted, with 73% of shoppers using digital wallets or bank transfers, fostering smoother transactions.
The rise in e-commerce activity in Comoros supports economic diversification and digital inclusion. The manageable return rate suggests better product descriptions and customer service. Continuous infrastructure development and mobile payment solutions are expected to further boost online shopping. As the market matures, merchants are focusing on enhancing user experience, reducing return rates, and expanding digital payment options to sustain growth.
Frequently Asked Questions
What is the main reason for the e-commerce return rate in Comoros?
The primary reasons include product misrepresentation, size issues, and logistical delays, though improvements are reducing return rates.
How is mobile commerce impacting e-commerce in Comoros?
Mobile commerce accounts for over 60% of transactions, making it vital for market growth and accessibility in remote areas.
Disclaimer: All statistics presented are 2026 estimates and projections based on industry trend analysis, historical data, and publicly available research. Individual data points may vary from actual figures.