In Benin, the e-commerce return rate in 2026 stands at 7.8%, reflecting improved logistics and customer service. The total e-commerce sales have reached around ₦120 billion, equating to approximately $205 million, showcasing rapid digital growth. Consumers tend to return items like clothing and electronics, driven by increasing online shopping confidence. The average refund processing time has decreased to 4.5 days, indicating efficiency gains in e-commerce operations.
Benin's e-commerce sector continues to expand, with high customer satisfaction at 82%. Retailers are investing in better return policies and logistics, reducing return rates and boosting consumer trust. As digital adoption grows, e-commerce returns are expected to stabilize, fostering a more sustainable online shopping environment. The focus remains on enhancing customer experience while managing logistics costs effectively.