Belgium's e-commerce return rate in 2026 stands at approximately 12.5%, reflecting increased consumer expectations and product variety. The high volume of returns, estimated at 3.2 million packages annually, underscores the importance of efficient logistics and customer service. Retailers are investing in streamlined return processes to reduce costs, which are projected to reach €150 million this year.
The primary reason for returns remains sizing issues, accounting for nearly 45% of cases. The average return processing time of 4.5 days indicates ongoing improvements in logistics infrastructure. As e-commerce matures in Belgium, companies are adopting advanced tracking and AI-driven customer support to enhance the return experience and minimize operational costs.