Bangladesh's e-commerce sector has seen rapid expansion in 2026, with total sales reaching approximately USD 13.5 billion. The average return rate of 12.5% shows improved logistics and customer satisfaction, though electronics still have higher return rates due to product complexity. Fashion items benefit from clearer descriptions, reducing their return rates and increasing customer trust.
The growth in digital infrastructure and payment systems has fueled consumer confidence, lowering return rates further. Businesses are investing in better packaging and customer support to sustain this momentum. The high satisfaction rate reflects positive consumer experiences, fostering loyalty and encouraging more online shopping across the country.