Social commerce is transforming retail in Eswatini, with more consumers turning to social platforms for their shopping needs. In 2026, these platforms are set to dominate the digital marketplace, offering new opportunities for businesses and consumers alike.
With 72% of Eswatini’s internet users engaging on Facebook, Marketplace remains the top social commerce platform in 2026, facilitating over 2.5 million transactions annually.
WhatsApp Business has seen a 65% increase in active users in Eswatini, supporting over 1.8 million direct transactions in 2026, making it vital for local small businesses.
Instagram Shopping now accounts for 55% of social commerce sales in Eswatini, with more than 1.2 million products sold through the platform in 2026.
TikTok Shop’s popularity surged by 80% in 2026, reaching 1 million active buyers, and facilitating over 900,000 transactions, especially among youth demographics.
Twitter Commerce grew by 50% in 2026, with 600,000 users engaging in direct product purchases and promotions, boosting local brands’ reach.
While primarily professional, LinkedIn Marketplace gained 40% more business-to-business transactions, totaling over 300,000, mainly for wholesale and bulk orders.
Snapchat Shopping experienced a 70% growth in Eswatini, with 450,000 users actively buying through integrated links and stories in 2026.
Pinterest Shopping saw a 35% increase, with 200,000 active users in Eswatini curating and purchasing home, fashion, and craft products in 2026.
YouTube Shopping’s integration with local content creators led to a 60% growth, supporting over 150,000 transactions in Eswatini in 2026.
Viber Shop, gaining popularity via group chats and broadcast lists, saw a 55% rise, with approximately 800,000 transactions completed in 2026.
Social commerce platforms are reshaping the retail landscape in Eswatini, driven by increased internet penetration and mobile usage. As these platforms innovate and expand, local businesses and consumers stand to benefit from more accessible and efficient online shopping experiences.
A: Facebook Marketplace remains the most popular platform, with 72% of internet users engaging in social commerce activities.
A: WhatsApp Business has enabled over 1.8 million transactions in 2026, making it a crucial tool for small and medium enterprises to reach customers directly.
A: The rise of youth-oriented platforms like TikTok Shop and Snapchat Shopping, combined with increased mobile internet access, are key trends driving social commerce growth.