In 2026, Trinidad and Tobago's SaaS industry is projected to maintain a healthy churn rate of around 8.5%, reflecting strong customer loyalty and effective retention strategies. The total market revenue is estimated at USD 120 million, driven by increasing digital adoption among local businesses and government agencies. The number of SaaS users is expected to reach approximately 1.5 million, indicating growing reliance on cloud-based solutions for various operational needs.
Despite the competitive landscape, the customer retention rate is projected to be high at 91.5%, emphasizing the value SaaS providers bring to their clients. With an average revenue per user of USD 80, the sector demonstrates promising growth potential for local startups and international providers expanding into the Caribbean market. Digital transformation initiatives continue to propel the SaaS ecosystem forward, fostering innovation and economic development.