In Moldova, the checkout conversion rate has steadily increased to 3.8% in 2026, reflecting enhanced UX and streamlined checkout processes. Despite improvements, cart abandonment remains high at 63%, indicating opportunities for further optimization, particularly on mobile platforms where conversion is lower at 2.5%. Efforts to reduce checkout time and improve mobile experience could significantly boost sales.
Customer feedback shows a CSAT score of 78, suggesting generally positive perceptions of the checkout process. Continued focus on simplifying the UX and addressing mobile-specific issues may help drive higher conversions and customer loyalty, supporting Moldova’s growing e-commerce sector in 2026.
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